TERMS AND CONDITIONS

Payment
Krea Deluxe accepts payment by VISA-Dankort, VISA, VISA Electron, Mobilepay, PayPal, Mastercard and Maestro.
All prices are stated in DKK (Danish kroner) and include VAT. Payment will not be charged to your account until your order has been dispatched.


Shipping and delivery

Delivery within Denmark

We aim to dispatch all orders placed before 11:00 am from our warehouse on the same day. For orders placed after 11:00 am, we will do our best to dispatch them on the same day; otherwise, they will be dispatched the following day.

Shipping costs depend on the size and weight of the parcel and are paid by the customer unless otherwise stated. Krea Deluxe uses GLS and PostNord for deliveries. Delivery on the requested date is subject to GLS and PostNord meeting their stated delivery times. Any delays experienced by GLS or PostNord may therefore result in a corresponding delay to your delivery. Krea Deluxe cannot be held reponsible for delays caused by GLS or PostNord. In the event of a significantly delayed delivery (several days) or a parcel that fails to arrive, we will, of course, send a replacement at no additional cost. 
Deliveries to Bornholm and certain small Danish islands are not covered by GLS and PostNord's next-day delivery targets, as delivery to these areas may in some cases take two days. Krea Deluxe always calculates delivery based on next-day delivery. You may therefore wish to select a delivery date one day earlier to allow for this. 

If you have ordered items for collection from our shop at Houmannsvej 4a 4690 Haslev, your order can be collected on the same or following business day between 10:00 am and 3:00 pm. You will receive an email when your order has been processed and is ready for collection.
We offer free delivery to a GLS ParcelShop on purchases of more that 599 DKK. This applies only to physical products that require shipping. Digital patterns do not count towards the 599 DKK minimum purchase amount.

Delivery to the Netherlands, Sweden and Germany is also handled by GLS Estimated delivery is 2-4 days. 
All prices are stated in DKK (Danish kroner) and include VAT.

Delivery to other countries is handled by PostNord. Estimated delivery time is 3-15 days, plus any time required for customs clearance.
For countries within the EU: All prices are stated in DKK (Danish kroner) and include VAT.
For countries outside the EU: All prices are stated in DKK (Danish kroner) and exclude VAT.
Please note that you may be required to pay VAT customs duties and/or other charges in accordance with the applicable rates and regulations in your country.

We offer shipping for parcels weighing up to 2 kg. If your order exceeds 2 kg, we will contact you by email to arrange an alternative shipping method.

Right to make a complaint
Krea Deluxe provides a 2-year statutory warranty in accordance with the Danish Sale of Goods Act, covering manufacturing and material deflects that arise during normal use of the product. 
The warranty does not cover faults, damage or wear caused directly or indirectly by incorrect use, inadequate maintanence, misuse or unathorised alterations. 
Complaints must be made within a reasonable period of time, which is considered to be within 2 months of discovering the fault or defect. Defects that should be identified through a normal inspection of the product must also be reported to Krea Deluxe within a resonable period of time. 
The product may subsequently be returned for repair, replacement or, subject to agreement, a refund or credit. In connection with valid complaints, Krea Deluxe will cover reasonable return shipping costs. 

Rights of withdrawal and returns
You have 100 days to return your items, calculated from the date on which you receive them. 
If you decide to cancel your purchase, simply return the item in substantially the same condition and quantity as when you received it. Once the returned item has been received and approved, the purchase price will be refunded to your account within a few days. You are responsible for the cost of returning the item. 
You must notify us of your decision to withdraw from the purchase no later than 100 days after the purchase. Once you have notified us, you must return the parcel within 100 days. 
Notification must be sent by email to info@kreadeluxe.com. Your message must clearly state that you wish to exercise your right of withdrawal.
Digital patterns and virtual products cannot be returned or refunded.

GIFTS WITH PURCHASE
If your purchase includes a free gift, the gift will be included with your order. 
If you return your entire order of part of it, the gift must also be returned if the total value of the items you keep falls below the minimum purchase amount originally required to receive the gift.

APPLICABLE TO "THE CROCHETER'S CHRISTMAS GIFT 2026" AND "LEARN TO CROCHET CHRISTMAS GIFT 2026"

"The crocheter's Christmas gift 2026" is a PRE-ORDER and is available in limited quantities. All pre-ordered "The crocheter's Christmas gift 2026" sets will be packed and dispatched from week 49.
International orders will be dispatched earlier due to longer delivery times.

If your order other products together with "The crocheter's Christmas gift 2026, your enitre order will be dispatched when the Christmas gift is ready to ship. If you would like your order to be split into two separate shipments, please place two separate orders.

Payment will be taken shortly after you place your order. As "The crocheter's Christmas gift 2026" contains a personalised product made specifically for your order, payment for the kit will be taken when you place your order, even though your kit will not be dispatched until week 49. Once your order leaves our warehouse, you will receive an email and SMS letting you know that your order is on its way.

Returns: The personalised Re:Designed product included in the Christmas gift CANNOT be returned. 
All other contents of the Christmas gift are covered by our standard return policy. 

Returning products
In the event of faults, defects or deliveries that fail to arrive, please contact:

Krea Deluxe ApS
Houmannsvej 4A
4690 Haslev
Danmark
Email: info@kreadeluxe.com

Return should also be sent to this address. Please note that we do not accept parcels sent Cash on Delivery (COD).
You may also return an order by refusing delivery. Although it is not a requirement, processing will be faster if you include all relevant information with the parcel, such as a copy of your order confirmation, your bank registration number and account number for the account to which any refund should be made, and copies of any previous correspondence.

Refunds
In the event of agreed price reductions, returned products or prepaid products that are cancelled before dispatch, the purchase price will be refunded in full or in part, as applicable. 
Refunds are normally made by bank transfer. Krea Deluxe threrefore requires your bank registration number and account number. This information is not considered sensitive and may be provided by email or other conventional forms of correspondence. 

Conditions of returned products
You are only liable for any reduction in the value of the product resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product. 
If the product has been used beyond what is described above, we wil consider it used. This means that if you withdraw from the purchase, you may receive only a partial refund or no refund at all, depending on the product's commercial value. 
To receive a full refund of the purchase price, you should therefore handle the product only as you would be permitted to do in a physical shop, without actually putting it into use.

Contact
Krea Deluxe ApS
Houmannsvej 4 A
4690 Haslev
Danmark

Telephone: +45 22 11 77 74
Email: info@kreadeluxe.com

CVR No.: 36732571

Bank: Danske Bank
Reg.: 3409
Account No.: 11647618